Delivery & ordering.

When do you deliver?

Every day across Kuwait, between 2 and 10 PM. Meal plan food is cooked for the following day, so tomorrow's meals are in your fridge tonight.

How late can I order?

Meal plans need to be ordered the day before your plan starts. Shop items — bakery, cultured, snacks, pantry, drinks — can be ordered as you go, and larger or repeat bakery orders need a little more notice because everything is baked to order.

Can I choose a delivery time?

We deliver within the 2–10 PM window rather than to a fixed slot. If you need it at a particular end of that window, call or message us and we'll do what we can.

What if I'm not home?

Tell us where to leave it and we will — but nothing we cook contains preservatives, so the sooner it's in a fridge the better. If a delivery goes wrong, call us the same day.

Meal plans.

Which plan is right for me?

Answer a few questions and we'll tell you — it takes about two minutes. If you'd rather talk it through, call us on +965 2227 3732 between 10am and 10pm.

Can I pause or skip?

Yes. Message us and we'll pause it — there's no form to fight with.

Do I have to be on a plan to order?

No. Every dish on the weekly menu and everything in the shop can be ordered on its own. A plan just means it turns up without you thinking about it.

Is keto something I should stay on?

We don't think so, and we'd rather say it. We treat keto as a reset with a beginning and an end, not a way to live — the plan is built that way, and we'll talk to you about what comes after it.

Can you cook around a medical condition?

Several plans are designed around specific needs — PCOS, low-FODMAP, kidney support, GLP-1 support among them. They're designed around those needs, not prescribed for them: keep your doctor or dietitian in the loop, and tell us what they've told you.

Allergens & the kitchen.

Is your kitchen really gluten-free?

Our gluten-free kitchen is a separate, dedicated facility and has never handled wheat — no shared ovens, no shared air, no shared flour dust. Our wheat products are made in a different building and every one of them is labelled plainly.

I have a nut allergy. Can I order?

Talk to us before you order rather than after. We use nuts widely and we also carry third-party products, so we'd rather check the specific labels with you than have you guess from a badge.

Where do I find allergens on a product?

On the product page itself, under the price and again in the Good to know block. Anything containing gluten is stated next to the product, not buried in an ingredient list.

Is everything dairy-free?

Dairy-free is the default rather than an absolute. Where a dish genuinely needs dairy we use A2 or ghee, never conventional dairy, and on the plans where that happens you choose whether to keep it.

What's in it.

What oils do you cook with?

Organic coconut, avocado and olive. That's the list — no seed oils, no vegetable blends, no refined oils.

Is there sugar in your food?

Yes, and we're not apologetic about it. Honey, coconut sugar, date sugar and monk fruit — never refined sugar, and never artificial sweeteners or sugar alcohols. We don't think zero sugar is a virtue in itself.

How long does the food keep?

Not as long as a supermarket ready meal, because there are no preservatives in it. Keep it refrigerated and eat it within a few days; bread is better in paper or a bread bin than plastic, and freezes well sliced.

Why does a product in the shop contain something you say you don't use?

Because we didn't make everything in the shop. Made by LUVF is our kitchen and our standard. Approved by LUVF is a brand we chose and describe on its own facts — including where they differ from ours.

Orders & problems.

Can I return food?

No — once food has left our kitchen we can't take it back, and that's a safety rule rather than a commercial one. But if something arrives in poor condition, is missing, or isn't what you ordered, call us the same day and we'll put it right.

Something's wrong with my order.

Call or WhatsApp +965 2227 3732 between 10am and 10pm. That's faster than email for anything to do with a delivery that's already out.

Do I need an account?

No. You can order without creating one.

I can't find a product that used to be on your old site.

We're moving the range across a bit at a time and reviewing each product rather than republishing everything at once, so some of it isn't back yet. Tell us what you're after at Hello@luvf.com and we'll tell you where it stands.

Still stuck?

Call or WhatsApp +965 2227 3732, every day between 10am and 10pm. A person answers.

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