Privacy Policy

LUVF operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the "Services").

LUVF is managed and operated by ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY, State of Kuwait, trading as LUVF.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase through our Services or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you understand how your information is collected, used, and disclosed as described in this policy.

Personal Information We Collect or Process

When we refer to personal information, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

• Contact details, including your name, address, delivery address, phone number, and email address.
• Payment information, including transaction details and payment confirmation.
• Account information, including login details and account preferences.
• Order information, including products purchased, meal plans, returns, cancellations, and transaction history.
• Communications with us, including customer support requests.
• Device information, including browser type, IP address, and technical information.
• Usage information relating to how you interact with our website.

Health and Dietary Information You Choose to Share

If you subscribe to a meal plan or complete a consultation, you may choose to provide information such as:

• Allergies and intolerances
• Dietary requirements
• Foods you avoid
• Height and weight
• Activity levels
• Supplements you take
• Health goals
• Other information relevant to preparing your meals

Providing this information is optional. You can purchase our meal plans without sharing this information, although we may be less able to customize your meals or account for specific dietary requirements.

We use this information only to prepare and adjust your meal plan and provide continuity of service.

We do not use this information to make medical assessments, provide medical advice, or make automated decisions.

We do not sell, rent, trade, or disclose your health and dietary information to advertisers, data brokers, insurers, or other third parties for their own purposes.

Access to this information is limited within LUVF to team members who need it to prepare your meals and provide our services.

You may request access, correction, or deletion of your health and dietary information by contacting us at:

Hello@luvf.com

LUVF prepares food only and does not diagnose, treat, or provide medical advice. Our services are not a substitute for advice from a qualified medical professional.

How We Collect Information

We collect information from:

• Information you provide directly when creating an account, placing an order, or contacting us.
• Information collected automatically through cookies and similar technologies.
• Service providers that help us operate our website and services.
• Business partners or third parties where applicable.

How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Prepare meal plans
• Manage accounts
• Process payments
• Provide customer support
• Improve our products and services
• Communicate with you about your orders
• Send marketing communications where you have provided consent
• Prevent fraud and maintain security
• Meet legal obligations

How We Share Information

We may share information with:

• Shopify and service providers that support our website operations
• Payment processors
• Delivery partners who receive only the information needed to complete deliveries
• Marketing providers where applicable and permitted
• Authorities where required by law

Relationship With Shopify

Our Services are hosted by Shopify. Shopify processes personal information to provide and improve its services.

Information submitted through our website may be processed by Shopify and other service providers involved in operating our store.

For more information about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or security of those websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided us with personal information, please contact us and request its deletion.

Security and Retention

We take reasonable steps to protect your personal information.

However, no online system can guarantee complete security.

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your information
• Manage your communication preferences

To exercise these rights, contact:

Hello@luvf.com

Complaints

If you have concerns about how we process your personal information, please contact us.

We will review and respond to your request.

International Transfers

Your information may be stored or processed outside the country where you live through service providers that help us operate our business.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last updated" date at the top of this page.

Contact

For questions about this Privacy Policy or your personal information, contact:

ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY
Trading as LUVF

Tower 3, Mohammad Thunayyan Al-Ghanem St, Qibla, Kuwait City, State of Kuwait

Email: Hello@luvf.com
Phone: +965 2227 3732

Customer service hours: Every day, 10:00am – 10:00pm (Kuwait time).

Last updated: 20 August 2026