Meal Plan Cancellation Policy

This policy explains how to cancel, freeze, or change a LUVF meal plan.

This policy applies to all meal plans sold through luvf.com, which is managed and operated by:

ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY
State of Kuwait
Trading as LUVF

Before Your Plan Starts

You may cancel your meal plan at any time before your first delivery day and receive a full refund.

No cancellation fee or administrative deduction applies.

Refunds will be returned to the original payment method used for the purchase.

After Your Plan Starts

Once your meal plan has started, refunds are not available because ingredients are purchased and meals are prepared specifically for each customer.

Instead, your remaining plan days can be frozen and resumed on a date that works for you.

The remaining days of your plan are preserved and can be used later.

Freezing Your Plan

Freezing your plan allows you to pause your remaining meal days and continue them at a later date.

Freezing is:

• Free of charge
• Available whenever needed
• Not limited in the number of times it can be used

To freeze your plan, please contact us at least two days before the date you would like the freeze to begin.

Contact:

Email: Hello@luvf.com
Phone: +965 2227 3732

Requests with less than two days' notice may not be possible if the next delivery has already been prepared.

Changing Your Plan

You may request changes to:

• Your meal plan
• Delivery address
• Allergies
• Dietary preferences

Requests can be submitted at any time, but changes must be made at least two days before the requested change date.

If the new plan costs more, the price difference will be payable.

If the new plan costs less, the remaining balance will be credited to your account.

Renewals

Meal plans do not renew automatically.

We do not store payment information to charge you automatically.

Before your plan ends, we may contact you so you can decide whether you would like to continue.

If We Cancel Your Plan

In rare situations where we cannot continue providing your meal plan, such as:

• Supply issues
• Changes to delivery areas

we will contact you and refund all unused and undelivered days.

Allergies and Dietary Changes

If your health, dietary requirements, or food preferences change and you need to pause your plan, please contact us.

We will work with you to find the best solution, including freezing your remaining plan days where possible.

Food That Arrives Incorrect or Damaged

Freezing and cancelling are separate from problems with delivered food.

If your food arrives:

• Spoiled
• Incorrect
• Incomplete
• Damaged

please contact us within 24 hours with your order number and a photograph.

These situations are handled according to our Refund Policy.

Contact Us

Email: Hello@luvf.com

Phone: +965 2227 3732

Customer service hours:

Every day, 10:00am – 10:00pm (Kuwait time)

You can also review our:

• Refund Policy
• Terms of Service

Last updated: 20 August 2026