Terms of service
Terms of Service
Welcome to LUVF, our online platform at luvf.com (the "Website").
LUVF provides healthy, fresh, and carefully prepared food products and meal plan services to our customers.
These Terms of Service ("Terms") govern your use of our Website and Services.
LUVF is managed and operated by:
ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY
State of Kuwait
Trading as LUVF
LUVF® is a registered trademark used by the Company under licence from its owner.
By visiting our Website or purchasing our products and services, you agree to these Terms.
About Us
LUVF provides fresh food products, meal plans, and nutrition-focused food options designed to support a balanced lifestyle.
Our products are prepared with care using selected ingredients and are made according to our customers' orders.
1. Products and Services
1.1 Products
We offer a variety of food products, including gluten-free and dairy-free options.
We make every effort to display product images and information accurately. However, colours and appearance may vary depending on your device.
If you have any questions about our products, please contact:
1.2 Meal Plans
Our meal plan services are designed around customer preferences and dietary requirements.
Meal plans may include:
- LUVF Signature
- Signature — 2 Meals
- Signature Meat & Seafood
- Vegan
- Vegetarian
- Low-FODMAP
- GLP-1 Support
- Keto Detox
Please note:
Allergies
Customers must inform us of allergies, intolerances, or dietary requirements when creating their meal plan.
While we take reasonable steps to prepare meals according to customer requirements, meals may contain allergens including nuts or traces of nuts.
Registration
Meal plans require completion of our questionnaire and a consultation with our nutrition team.
Menu Selection
Meals are prepared according to our planned menus. Daily dishes may not always match personal taste preferences.
Ordering
Meal plans must be ordered at least one day before the requested start date.
Delivery
Meal plans are delivered daily between 2:00pm and 10:00pm.
Meal plans are available within the State of Kuwait only.
1.3 Cancelling and Freezing a Meal Plan
Before your plan starts, you may cancel and receive a full refund.
Once a plan has started, refunds are not available because ingredients are purchased and meals are prepared specifically for each customer.
Instead, remaining days may be frozen and resumed at a later date.
Please contact us at least two days before the requested freeze date.
This does not affect your rights if food arrives spoiled, incorrect, incomplete, or damaged.
1.4 Food Orders
Weekly menu dishes are cooked to order.
Orders placed during the week are prepared for the following delivery schedule.
Bakery, snacks, drinks, and pantry products are delivered according to the timelines shown in our Shipping & Delivery Policy.
1.5 Catering
LUVF provides customized catering services.
For catering enquiries, contact:
+965 2227 3732
Hello@luvf.com
Catering services are subject to availability and minimum order requirements.
2. Customer Requirements
You confirm that:
- You are at least 18 years old, or have permission from a parent/legal guardian.
- The information you provide is accurate.
- You are responsible for keeping your account information secure.
3. Account Information
To purchase certain Services, you may need to create an account.
You are responsible for:
- Keeping your account details secure
- Providing accurate information
- Informing us of unauthorized account access
4. Payments
Payments are processed through third-party payment providers.
All prices are displayed in Kuwaiti Dinar (KWD).
The total amount payable, including delivery fees, will be shown before completing your purchase.
5. Delivery
We deliver within the State of Kuwait only.
Delivery charges and schedules are explained in our Shipping & Delivery Policy.
Customers are responsible for providing accurate delivery information.
Incorrect addresses or contact details may cause delays or additional delivery attempts.
6. Refunds
Because food products are perishable, we do not accept general returns.
If your order arrives:
- Spoiled
- Incorrect
- Missing items
- Damaged
Please contact us within 24 hours with your order number and a photograph.
We will provide the appropriate solution according to our Refund Policy.
7. Feedback
We welcome customer feedback.
You may contact us at:
8. Intellectual Property
All content on the Website, including:
- Logos
- Images
- Text
- Designs
- Branding
- Website materials
are owned by or licensed to LUVF and may not be copied or used without written permission.
9. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with the revised date.
10. Limitation of Liability
To the maximum extent permitted by Kuwait law, LUVF will not be responsible for indirect losses arising from the use of our Website or Services.
Nothing in these Terms limits responsibilities that cannot legally be limited.
11. Privacy
We collect and use personal information according to our Privacy Policy.
12. Disclaimer
LUVF provides food products and meal services.
Our products and services are not intended to diagnose, treat, or provide medical advice.
If you have medical concerns, please consult a qualified healthcare professional.
13. Governing Law
These Terms are governed by the laws of the State of Kuwait.
14. Disputes
Any concerns should first be raised with LUVF so we can attempt to resolve the issue directly.
If the matter cannot be resolved, it may be referred to the Consumer Protection Department of the Ministry of Commerce and Industry or the Courts of the State of Kuwait.
Contact Information
ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY
Trading as LUVF
Tower 3, Mohammad Thunayyan Al-Ghanem St, Qibla, Kuwait City, State of Kuwait
Email: Hello@luvf.com
Phone: +965 2227 3732
Customer service hours: Every day, 10:00am – 10:00pm (Kuwait time).
Last updated: 20 August 2026
