Shipping policy

Shipping & Delivery Policy

This policy applies to all orders placed through luvf.com.

LUVF is managed and operated by:

ALTATBILA ALJAHEZA FOR FOOD SUPPLIES AND RESTAURANT MANAGEMENT COMPANY
State of Kuwait
Trading as LUVF

We deliver within the State of Kuwait only. We do not currently offer international shipping.

The Three Ways We Deliver

The delivery method depends on the type of product you order.

1. Meal Plans — Daily Delivery

Meal plans must be ordered at least one day before your requested start date to allow our kitchen and nutrition team to prepare your meals.

Meals are scheduled for delivery every day between:

2:00pm and 10:00pm (Kuwait time)

Meals are prepared fresh according to your plan.

We currently do not deliver meal plans to chalets or farms.

2. Weekly Menu Dishes

Weekly menu dishes are cooked to order and are not held as ready stock. Each week’s orders are gathered together, and the kitchen buys and cooks for that week only.

Ordering for a given week closes on:

Saturday at 11:59pm (Kuwait time)

Your delivery day depends on when you placed your order within that week:

  • Ordered Sunday to Thursday — delivered the following Monday
  • Ordered Friday or Saturday — delivered the following Tuesday

The exact date is shown on the Order Food page before you order.

Orders placed after Saturday 11:59pm are prepared for the week after.

3. Bakery, Snacks, Drinks and Pantry Products

These products are prepared and delivered within:

2 to 4 days from the order date

Delivery times may vary depending on product availability and order volume.

Daily Order Cut-Off

For meal plans and for bakery, snacks, drinks and pantry products, orders placed before:

10:00pm Kuwait time

will be processed according to that day's schedule.

Orders placed after 10:00pm will be processed the following day.

Weekly menu dishes are not covered by this daily cut-off — they follow the weekly cut-off in section 2 above.

Public holidays may add additional processing time.

Delivery Charges

Delivery fees are:

  • Orders of KWD 10.000 and above — Free delivery
  • Orders below KWD 10.000 — KWD 1.000 delivery fee

All delivery charges are shown clearly at checkout before payment.

All prices are displayed in Kuwaiti Dinar (KWD).

Delivery Areas

We deliver throughout the State of Kuwait.

If you are unsure whether we deliver to your area, please contact us before placing your order:

Email: Hello@luvf.com
Phone: +965 2227 3732

Providing Correct Delivery Information

Orders are delivered to the address provided during checkout.

Customers are responsible for ensuring that:

  • The delivery address is correct
  • The phone number provided is accurate
  • Someone is available to receive the order when required

Incorrect or incomplete delivery information may result in delays or additional delivery attempts.

Fresh Food Handling

Our meals are prepared fresh and according to customer orders.

Customers should refrigerate food promptly after delivery and follow any storage instructions provided.

If you will not be available to receive your order, please provide a safe delivery instruction or alternative contact where possible.

If Something Goes Wrong

If your order arrives:

  • Late
  • Damaged
  • Incorrect
  • Missing items
  • Spoiled

Please contact us within 24 hours of delivery.

Please provide:

  • Your order number
  • A photograph showing the issue

Contact:

Email: Hello@luvf.com
Phone: +965 2227 3732

We will review your request and provide the appropriate solution according to our Refund Policy.

Contact Us

Customer service is available:

Every day, 10:00am – 10:00pm (Kuwait time)

Email: Hello@luvf.com
Phone: +965 2227 3732

Last updated: 23 August 2026